Refund policy

At Savorly.sbs, we believe that a comfortable home begins with quality sleep and a welcoming living environment. Our mattresses and bedding sets are carefully selected to help customers create restful, cozy, and personalized spaces.

We understand that choosing sleep products is a personal decision. Because mattresses and bedding directly influence comfort and everyday well-being, we are committed to providing a clear, fair, and customer-focused return experience.

This Return and Refund Policy explains the conditions and procedures for requesting returns, exchanges, and refunds for purchases made through Savorly.sbs.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must meet the following requirements:

  • The item must be unused and in its original condition.
  • The mattress or bedding set must remain clean, undamaged, and free from signs of use.
  • Original packaging, labels, and included accessories must be retained when applicable.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

Customers are encouraged to carefully inspect products immediately after delivery before removing protective packaging or using the item.

2. Mattress and Bedding Product Return Conditions

Due to the personal nature of sleep products and hygiene considerations, mattresses and bedding products require special handling.

Eligible returns generally include products that:

  • Are unopened.
  • Remain unused.
  • Have not been exposed to stains, odors, damage, or household conditions that affect resale.

Products that have been used, washed, altered, or damaged after delivery may not be accepted for return.

3. Non-Returnable Items

The following items may not qualify for return:

  • Used mattresses.
  • Used bedding sets.
  • Items with stains, tears, odors, or visible signs of use.
  • Products damaged due to improper handling.
  • Items returned without authorization.
  • Final-sale or clearance items clearly identified as non-returnable.

4. Damaged, Defective, or Incorrect Orders

Although we carefully prepare every shipment, issues may occasionally occur.

If you receive:

  • A damaged mattress.
  • A defective product.
  • The wrong item.
  • Missing components.

please contact us within 7 days of delivery.

Please provide:

  • Order number.
  • Customer name.
  • Description of the problem.
  • Photos showing the condition of the product.

After review, Savorly.sbs may provide:

  • Replacement of the affected item.
  • Refund assistance.
  • Store credit.
  • Another appropriate resolution.

5. Return Request Process

To request a return, please contact:

Email: [email protected]

Please include:

  • Full name.
  • Order number.
  • Product name.
  • Reason for return.
  • Supporting photos if applicable.

Once your request is reviewed and approved, return instructions will be provided.

Approved returns should be sent to:

KUPONA FOUNDATION
4801 Queens Chapel Ter NE
Washington, DC 20017
United States

Customers are responsible for properly packaging returned items to prevent damage during transportation.

6. Refund Processing

Once returned products are received and inspected, we will notify customers regarding refund approval.

Approved refunds will generally be processed within:

5–10 business days

Refunds will be issued to the original payment method.

Please note that banks and payment providers may require additional processing time before refunded amounts appear.

7. Shipping Fee Refunds

Original shipping fees are generally non-refundable unless:

  • The incorrect product was shipped.
  • The product arrived damaged.
  • The issue resulted from an error by Savorly.sbs.

8. Customer Satisfaction Commitment

Savorly.sbs is committed to honest product descriptions, responsible customer service, and transparent business practices.

This policy is designed to provide customers with a clear return process while respecting applicable consumer protection standards.